Effective Date: September 15, 2024
Welcome to Clara & Leila (“we,” “us,” or “our”), a premier destination for timeless, elegant clothing and handbags inspired by effortless sophistication. These Terms and Conditions (“Terms”) govern your access to and use of our website at www.claraleila.com (the “Site”), including any content, functionality, and services offered on or through the Site.
By visiting the Site, browsing, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site or make any purchases.
Important Note on Purchases: By placing an order or completing a purchase on the Site, you expressly confirm and agree that you have carefully read, understood, and accept the entirety of our Return and Refund Policy and Privacy Policy. These policies are incorporated into these Terms by reference and form an integral part of the agreement between you and us.
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
If you have any questions about these Terms, please contact us at xia@claraleila.com.
1. Eligibility and User Responsibilities
To use the Site, you must be at least 18 years old or the age of majority in your jurisdiction, and you represent that you have the legal capacity to enter into these Terms. By using the Site, you agree to:
- Provide accurate, current, and complete information during registration or checkout.
- Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
- Comply with all applicable laws, including those related to online conduct and intellectual property.
We reserve the right to suspend or terminate your access to the Site at our sole discretion, without notice, for any reason, including if we suspect violation of these Terms.
2. Orders, Purchases, and Our Right to Refuse
All orders placed through the Site are offers to purchase products subject to our acceptance. We reserve the absolute right to refuse or cancel any order for any reason, at any time before shipment, including but not limited to:
- Availability issues with products.
- Pricing errors or inaccuracies.
- Suspected fraud, unauthorized use of payment methods, or violations of these Terms.
- Incomplete, inaccurate, or outdated customer information.
- Compliance with legal or regulatory requirements.
If we refuse or cancel your order, we will notify you via email and, if applicable, issue a full refund to your original payment method within 5-7 business days. You agree that we are not liable for any damages arising from such refusal or cancellation.
Once an order is confirmed and shipped, it is final except as outlined in our Return and Refund Policy.
3. Product Descriptions, Images, and Disclaimers
We strive to provide accurate and detailed descriptions, specifications, and images of our clothing and handbags on the Site. However, you acknowledge and agree that:
- Images May Vary: Product images are for illustrative purposes only and are representative of the style and design. Due to variations in lighting, screen resolutions, photography techniques, fabric properties (e.g., natural dyes, weaves, or textures), and manufacturing tolerances, the actual item you receive may not look exactly the same as depicted on the Site. Colors, patterns, fits, and details may appear slightly different in person. We cannot guarantee an exact match, and such differences do not constitute a defect.
- What Is Included: Only the specific clothing item or handbag listed in your order is included in the purchase. Mannequins, models, background accessories, props, or any other items shown in product images or styling photos are not included and are for display purposes only.
By placing an order, you confirm your understanding of these disclaimers and accept any minor variations as inherent to handmade, artisanal fashion.
For size and fit guidance, please refer to our detailed size charts on each product page. We recommend measuring yourself and comparing to our charts, as fit can vary by body type and style.
4. Pricing and Payment
- Currency: All prices displayed on the Site are in United States Dollars (USD), exclusive of taxes, shipping, duties, or other fees unless otherwise stated. By using the Site and placing an order, you acknowledge and agree that the pricing is in USD, and you are responsible for any currency conversion fees charged by your bank or payment provider.
- Taxes and Fees: You are responsible for all applicable sales taxes, value-added taxes (VAT), customs duties, import/export fees, or other government charges. Taxes might be added at checkout where required, but we are not responsible for calculating or collecting taxes in all jurisdictions.
- Payment Methods: We accept major credit cards (Visa, Mastercard, American Express) and other secure methods listed at checkout. All payments are processed securely through third-party providers. By submitting payment information, you authorize us to charge your payment method for the total order amount.
- Price Changes: Prices are subject to change without notice. The price in effect at the time of order confirmation applies to your purchase.
5. Shipping and Delivery
Shipping details, estimated delivery times, and costs are provided at checkout and governed by our standard shipping policies. We ship to addresses worldwide, but delivery times vary by location and carrier (e.g., USPS, UPS, FedEx). You are responsible for providing a complete and accurate shipping address.
Risk of loss transfers to you upon delivery to the carrier. We are not liable for delays, damages, or losses during transit unless caused by our gross negligence. International shipments may be subject to customs delays or inspections.
For more details, refer to the shipping section in your order confirmation or contact us at xia@claraleila.com.
6. Returns, Refunds, and Warranties
All sales are final except as expressly provided in our Return and Refund Policy, which you agree to by making a purchase. We offer limited returns for defects on eligible items (dresses, coats, tops), but no returns for change of mind or fit preferences.
Our products come with a limited warranty against manufacturing defects for 14 days from delivery. This does not cover normal wear and tear, misuse, or alterations. For full details, see our Return and Refund Policy.
7. Privacy and Data Protection
Your privacy is paramount to us. By using the Site, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy, which you confirm you have read and accepted by making a purchase. This includes data shared with third-party services for payments, shipping, and analytics.
8. Intellectual Property
All content on the Site, including text, graphics, logos, images, videos, designs, and software (“Content”), is owned by us or our licensors and protected by United States and international copyright, trademark, and other intellectual property laws.You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from the Content without our prior written consent. Unauthorized use may result in legal action.“Clara & Leila” and our logos are trademarks of our company. Any use requires our express permission.
9. User Conduct and Prohibited Activities
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms.
- Post, upload, or transmit any harmful, defamatory, or infringing content (if applicable, e.g., in reviews).
- Attempt to gain unauthorized access to our systems, interfere with the Site, or use bots/scrapers.
- Impersonate any person or entity.
We may monitor usage and take appropriate action for violations, including reporting to authorities.
10. Limitation of Liability
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Site and products are provided “as is.”In no event shall we, our affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products, even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for the product in question.
Some jurisdictions do not allow certain exclusions, so these limitations may not apply to you.
11. Indemnification
You agree to indemnify, defend, and hold harmless us and our affiliates from any claims, losses, damages, or expenses (including attorneys’ fees) arising from your breach of these Terms, misuse of the Site, or violation of third-party rights.
12. Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, natural disasters, strikes, pandemics, supply chain disruptions, or governmental actions.
13. Miscellaneous
- Entire Agreement: These Terms, together with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and us.
- Severability: If any provision is held invalid, the remainder remains in full effect.
- No Waiver: Our failure to enforce any right does not waive it.
- Assignment: We may assign these Terms without notice; you may not without our consent.
- Third-Party Links: The Site may link to external sites; we are not responsible for their content or practices.
- Electronic Communications: You consent to receive communications from us electronically.
Contact Us
For questions about these Terms, please reach out:
- Email: xia@claraleila.com
Thank you for trusting Clara & Leila. We look forward to styling your world with elegance and grace.
Warmly,
The Clara & Leila Team
