Welcome to Clara & Leila (“we,” “us,” or “our”), accessible at claraleila.com (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make purchases, or interact with our services. By using the Website, you consent to the practices described in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not access or use the Website. This Policy applies to all users of the Website, including visitors, customers, and registered account holders.We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
1. Information We Collect
We collect various types of information to provide and improve our services, process orders, and enhance your shopping experience. The information we collect falls into the following categories:
a. Personal Information
This is information that identifies you as an individual or relates to an identifiable individual. We may collect:- Contact details: Name, email address, phone number, and mailing address.
- Account information: Username, password (hashed for security), and account preferences.
- Payment information: Credit card details, billing address, and other payment-related data (processed through secure third-party payment gateways; we do not store full credit card numbers).
- Order details: Purchase history, shipping address, and product preferences.
- Communication data: Information from emails, chats, or support inquiries you send us.
b. Non-Personal Information This includes data that does not personally identify you, such as:- Device and browser information: IP address, browser type, operating system, device identifiers, and usage data.
- Website usage data: Pages visited, time spent on pages, referral sources, and clickstream data.
- Aggregated data: Statistical or demographic information derived from user interactions.
c. Sensitive Information We do not intentionally collect sensitive personal information (e.g., racial or ethnic origin, political opinions, religious beliefs, health data, or genetic/biometric data) unless you voluntarily provide it (e.g., in a support query). If such information is provided, we will handle it with heightened care and only use it as necessary.
2. How We Collect Information
We collect information through various methods:
a. Directly from You- When you create an account or log in.
- When you place an order or make a purchase.
- When you subscribe to newsletters, promotions, or marketing communications.
- When you contact us via email, phone, chat, or forms on the Website.
- When you participate in surveys, contests, or promotions.
b. Automatically Through Technology- Cookies and Similar Technologies: We use cookies, web beacons, pixels, and local storage to collect data about your interactions with the Website. Cookies help us remember your preferences, analyze usage, and deliver targeted ads. You can manage cookie preferences through your browser settings, but disabling them may limit Website functionality.
- Analytics Tools: We use third-party services like Google Analytics to track and report Website traffic. These tools may collect anonymized data about your visits.
- Log Files: Our servers automatically log information such as IP addresses, access times, and pages viewed.
c. From Third Parties- Payment processors (e.g., Stripe, PayPal) provide transaction details.
- Shipping partners share delivery status.
- Marketing partners or social media platforms may provide data if you interact with our ads or link accounts.
- Public sources or data aggregators for verification purposes.
3. How We Use Your Information We use the collected information for legitimate business purposes, including:- Processing Transactions: To fulfill orders, process payments, and ship products.
- Providing Services: To manage your account, respond to inquiries, and offer customer support.
- Improving the Website: To analyze usage patterns, troubleshoot issues, and enhance user experience.
- Marketing and Communications: To send promotional emails, newsletters, or personalized offers (you can opt out at any time). We may use your data for targeted advertising on third-party platforms.
- Legal Compliance: To comply with laws, regulations, or legal processes; prevent fraud; or protect our rights, property, and safety.
- Business Operations: For internal analytics, auditing, research, and development of new products or features.
- Personalization: To tailor content, recommendations, and ads based on your preferences and browsing history.
We process your information based on legal grounds such as your consent, contractual necessity, legitimate interests, or legal obligations.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share it in the following circumstances:- Service Providers: With trusted vendors who assist us in operating the Website, such as payment processors, shipping companies, IT providers, marketing agencies, and analytics firms. These parties are contractually obligated to use your information only for our purposes and maintain its confidentiality.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.
- Legal Requirements: If required by law, subpoena, court order, or government authority; or to enforce our Terms and Conditions, prevent illegal activities, or protect against threats.
- Affiliates: With our parent company, subsidiaries, or related entities for internal business purposes.
- With Your Consent: For any other purpose disclosed at the time of collection or with your explicit permission.
We ensure that any shared information is protected through appropriate safeguards.
5. Data Security
We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. These include encryption (e.g., SSL/TLS for data transmission), firewalls, access controls, and regular security audits.However, no system is completely secure. We cannot guarantee absolute security, and you transmit information at your own risk. If a data breach occurs, we will notify you as required by law.
6. Your Rights and Choices
Depending on your location (e.g., under GDPR for EU residents or CCPA for California residents), you may have rights regarding your personal information, including:- Access: Request a copy of your data.
- Correction: Update inaccurate information.
- Deletion: Request removal of your data (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing communications or object to certain processing.
- Portability: Receive your data in a structured format.
- Do Not Sell: We do not sell data, but you can opt out of targeted advertising.
- Cookie Management: Control cookies via browser settings or our cookie consent tool.
To exercise these rights, contact us at the details below. We may verify your identity before responding. Responses will be provided within applicable legal timeframes.You can also manage preferences by logging into your account or using unsubscribe links in emails.
7. Children’s Privacy
Our Website is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly. Parents or guardians who believe their child has provided us with information should contact us immediately.
8. International Data Transfers
Clara & Leila is based in the United States. If you are accessing the Website from outside this location, your information may be transferred to, stored, and processed in countries with different data protection laws. We ensure such transfers comply with applicable laws, using mechanisms like Standard Contractual Clauses or adequacy decisions.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. For example, account data may be kept while active, and transaction records for up to 7 years for tax purposes. When no longer needed, we securely delete or anonymize the data.
10. Third-Party Links and Services
The Website may contain links to third-party sites or services (e.g., social media plugins). We are not responsible for their privacy practices. We encourage you to review their policies before interacting.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact our customer service team:- Email: xia@claraleila.com
We will respond to your inquiries promptly.
Last Updated: July 14, 2025
By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
