Clara & Leila Terms and Conditions
Acceptance of Terms
By accessing or using the Clara & Leila website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website.
Welcome to Clara & Leila, your premier destination for luxury clothing. These Terms and Conditions govern your access to and use of our website (claraleila.com) and any purchases you make from us. By accessing or using claraleila.com, or by placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use claraleila.com or make any purchases.
Clara & Leila reserves the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of claraleila.com following any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.
1. Company Information
Clara & Leila is operated by Clara & Leila. All references to “we,” “us,” “our,” or “Clara & Leila” in these Terms refer to this entity.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use the Website and make purchases. By using claraleila.com, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into binding agreements.
3. Account Registration
To make purchases, you may need to create an account. You are responsible for providing accurate, current, and complete information during registration and for keeping your account credentials confidential. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate your account at our sole discretion, without notice or liability, for any reason, including if we suspect fraudulent activity or violation of these Terms.
4. Product Information and Disclaimers
We strive to provide accurate descriptions, images, and specifications for all products on claraleila.com. However, please note the following important disclaimers:
- Mannequin Not Included: Any mannequins or display models shown in product images are for illustrative purposes only and are not included with your purchase. The product you receive will consist solely of the clothing item(s) described.
- Color and Size Variations: Colors, sizes, and other visual representations in product images may vary due to differences in monitor settings, lighting conditions, or manufacturing variations. We make no guarantees that the colors or sizes displayed on the Website will exactly match the actual product you receive. Slight discrepancies in shade, texture, or fit are normal for luxury clothing items and do not constitute defects.
- Product Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change prices at any time without notice. In the event a product is unavailable after you place an order, we will notify you and provide options for cancellation or substitution, at our discretion.
- Luxury Item Specifics: Our products are crafted from high-quality materials, but natural variations in fabrics, dyes, or craftsmanship may occur. We recommend reviewing care instructions provided with each product to maintain its luxury quality. Improper care may void any limited warranties.
We provide product information “as is” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
5. Orders and Purchases
- Order Placement: By placing an order, you make an offer to purchase products subject to these Terms. We reserve the absolute right to accept, refuse, or cancel any order at our sole discretion, for any reason, including but not limited to suspected fraud, unauthorized resale, pricing errors, or violations of these Terms. We may require additional verification before processing an order.
- Payment: All payments must be made through the payment methods accepted on claraleila.com. You represent that you are authorized to use the payment method provided. Prices are in USD and exclude applicable taxes, duties, shipping, and handling fees unless otherwise stated. We reserve the right to correct any pricing errors even after an order is placed.
- Order Confirmation: Orders are not binding until we send you a confirmation email. We may refuse or cancel confirmed orders if necessary to protect our business interests, such as in cases of inventory shortages or payment issues.
- Right to Refuse Service: To protect our business, we reserve the unrestricted right to refuse service, terminate accounts, remove or edit content, or cancel orders at any time, without notice or liability. This includes the right to refuse any purchase, order, or return that we deem inappropriate, fraudulent, or against our policies.
6. Shipping and Delivery
We ship products worldwide, subject to restrictions in certain jurisdictions. Shipping times are estimates only and not guaranteed. Delays may occur due to customs, weather, or other unforeseen events. You are responsible for all customs duties, taxes, and import fees. Risk of loss passes to you upon delivery to the carrier. We are not liable for lost, damaged, or delayed shipments once they leave our facility.
7. Returns, Refunds, and Exchanges
Our return and refund policy is designed to ensure customer satisfaction while protecting our business operations. Please note:
- Eligibility: Returns or exchanges may be accepted for unworn, unaltered items in original packaging with tags attached, within 31 days of receipt. Luxury items are non-returnable if they show signs of use, damage, or if they are final sale items (as indicated on the product page).
- Process: To initiate a return, contact us at xia@claraleila.com. Refunds will be issued to the original payment method, minus any shipping or restocking fees.
- Discretion and Modifications: All decisions regarding returns, refunds, or exchanges are made at our sole and absolute discretion. We reserve the right to refuse any return or refund request for any reason, including to prevent abuse or protect our inventory. This policy may be modified, updated, or discontinued at any time without prior notice. Your continued purchases constitute acceptance of any changes.
- No Guarantees: Refunds are not guaranteed and may be denied if the item does not meet our inspection criteria. We may offer store credit instead of refunds at our discretion.
8. Intellectual Property
All content on claraleila.com, including text, images, logos, designs, and trademarks, is owned by Clara & Leila or our licensors and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission. Unauthorized use may result in legal action.
9. User Conduct and Prohibitions
You agree not to use claraleila.com for any unlawful or prohibited purpose, including but not limited to: transmitting harmful code, infringing on others’ rights, or engaging in fraudulent activities. We reserve the right to investigate and take appropriate action against violations.
10. Limitation of Liability
To the fullest extent permitted by law, Clara & Leila, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the product in question.We are not liable for any losses due to events beyond our control, including but not limited to acts of God, war, strikes, or supply chain disruptions (force majeure).
11. Indemnification
You agree to indemnify, defend, and hold harmless Clara & Leila from any claims, losses, damages, or expenses arising from your violation of these Terms, misuse of the Website, or infringement of third-party rights.
12. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated herein by reference. We collect and use personal information as described therein to process orders and improve our services.
13. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the United States, without regard to conflict of laws principles. Any disputes arising from these Terms or your use of the Website shall be resolved exclusively through binding arbitration in the United States, or in a court of competent jurisdiction if arbitration is not enforceable.
14. Miscellaneous
- Severability: If any provision of these Terms is held invalid, the remainder shall continue in full force.
- Waiver: Our failure to enforce any right does not constitute a waiver.
- Entire Agreement: These Terms constitute the entire agreement between you and Clara & Leila.
- Assignment: We may assign these Terms without your consent; you may not assign them without our written approval.
15. Contact Us
For questions about these Terms, please contact us at:
- Email: xia@claraleila.com
Last Updated: July 14, 2025
By using our Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
